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A Visit to Etsy HQ in London

Recently, I had the wonderful opportunity to venture into London for a meeting with @Etsy and fellow @Etsyuk shop owners. Etsy had extended the invitation to engage in a candid conversation about how they could better support us as small businesses. The agenda was simple yet profound: What's working? What's not? And how can Etsy improve its platform?


The meeting proved to be an eye-opening experience. As we sat together, sharing our stories and challenges, it became abundantly clear that many of us were navigating similar struggles in the small business realm. It was a powerful reminder that I'm not alone in this journey; we're all in it together.


One common thread among us was the decline in sales experienced by many last year. The ever-evolving landscape, particularly post-Brexit, presented additional hurdles. From navigating new customs and packaging regulations to grappling with the loss of a significant customer base in Europe, the challenges seemed insurmountable at times. It was a sentiment echoed by many—a profound sense of frustration intertwined with resilience.


During our conversation, we delved into the importance of Etsy's role in supporting genuine small businesses on their platform. Copycat sellers and copyright infringements emerged as significant concerns. I shared my own experience of discovering my eBook being plagiarised and resold without adequate support from Etsy—a disheartening realisation that I wasn't alone in facing such challenges.


The rise of sellers peddling mass-produced items from online marketplaces like AliExpress also emerged as a topic of discussion. These sellers flood the platform with cheaper alternatives, blurring the lines between handmade and factory-made goods and leaving genuine artisans struggling to compete.


Despite the weight of these challenges, there was an unmistakable sense of empowerment that permeated the room. We left the meeting feeling uplifted and determined to forge ahead. It's a testament to the resilience of small businesses—the ability to come together, share our experiences, and find strength in solidarity.


As I reflect on our conversation, I'm filled with hope that our collective feedback will be heard and acted upon. Small businesses are the lifeblood of platforms like Etsy, and it's essential that they feel supported and empowered to thrive.


Running a small business can be an isolating journey, but when we unite, it becomes a source of motivation and inspiration for us all. Here's to hoping that our voices will spark positive change and pave the way for a brighter future for small businesses like ours.




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